We launched Chargeback Protection ( https://stripe.com/radar/chargeback-protection … ) earlier today. I'm super excited about this because I would probably have been a user back when I was running my SaaS business. Story time:
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I then got the CEO to give me an acknowledgement in writing that they were happy customers, asked the bookkeeper to call their bank and drop the chargeback, and got together a multi-page letter to the bank explaining the situation.
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Savvy founders already know the punchline: "You lost the disputes, didn't you?" Yep, of course with that setup I lost the disputes.
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Among the most fun mails you get when running a small Internet business is the "You've got money!" email and the absolute least fun is a chargeback out of the blue.
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And it would be bad enough if it were just losing the sale and the chargeback fee, but you get to go through multiple stages of will they / won't they before losing the chargeback, tying up founder cycles utterly pointlessly.
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Thus Chargeback Protection. Pay Stripe 40 basis points. Never think about this again. The end.
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End of conversation
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