I'm curious what sort of "incident response" you need for "some of our customers' websites are broken". Surely nobody would blame Stripe for that...?
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There exist sizes of customers where it makes a lot of sense for us to e.g. get on a phone and say "Do you want us to back off on your webhooks to avoid thundering herd on your services or do you want them ASAP for business reasons?"
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I've been working on a tool to help spin up incident response on Slack! Would love your feedback -->http://incident.tools
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We've got an internal one which is (delightfully) named Big Red Button.
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I wonder if this is related to the Level3 outage
Thanks. Twitter will use this to make your timeline better. UndoUndo
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