There are some really interesting comments in this HN thread about the experience of being a customer support rep at various tech companies and the challenges of managing the same: https://news.ycombinator.com/item?id=20064169 …
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As in, need to pay $10/hr for support, to only generate <$10 hr in additional rev from happier customer?
Thanks. Twitter will use this to make your timeline better. UndoUndo
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