My first real job was working in a call center as an order entry operator, which is a job very adjacent to telephone CS, and it was actually an incredibly useful experience for understanding how to interact with a CS process, how to run one at small scales, and why they’re hard.
-
-
Show this thread
-
There are wonderfully managed CS processes in tech and poorly managed ones but the fundamental problem is unit economics.
Show this thread
End of conversation
New conversation -
-
-
Could you share some examples of wonderfully managed CS process in tech?
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Regarding unit economics: it seems the take rate for CS centralized providers can be up to 70%. Given how critical unit economics are here, why do you think we have not seen more distributed CS solutions?
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.