Similarly to how the transition from sysadmin to DevOps was a once in a lifetime opportunity to professionalize a trade and get them appropriate salaries and status, I think there is a bifurcation happening among savvy consumers of operational labor right now.
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There is a refinement happening between things that were traditionally Customer Support and things that either don’t have a name or have too many names, which for lack of a better word I’ll call Operations.
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Management paradigm moving from “Highly paid specialists architect a system to move huge numbers of tickets; each ticket moved by a cheap IC managed by a microscopically-less-cheap manager” to “The individual unit of labor is a spreadsheet line but the IC is doing the thought.”
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I was trying to figure this out too. My best guess is ‘individual contributor.’ Is that what you had in mind,
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Yes. Leaf-node employee.
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