Similarly to how the transition from sysadmin to DevOps was a once in a lifetime opportunity to professionalize a trade and get them appropriate salaries and status, I think there is a bifurcation happening among savvy consumers of operational labor right now.
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Management paradigm moving from “Highly paid specialists architect a system to move huge numbers of tickets; each ticket moved by a cheap IC managed by a microscopically-less-cheap manager” to “The individual unit of labor is a spreadsheet line but the IC is doing the thought.”
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This is partly because startups are discovering needs no one has ever had (“How would you photograph 100k properties across Japan? Ideally with a team of 3?”), partly because operators are getting to leverage better tools, and partially because of the huge economic returns.
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All of the B2C and fintech startups have substantial amounts invested in technology as technologists understand it but the really impressive economic moat is the ops work.
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End of conversation
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