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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    Patrick McKenzie‏ @patio11 4 Apr 2019
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    Somebody should make an Internet Bureau of Complaints where a customer pays $5 to tell a textarea or $50 to tell a person their complaint and then the textarea or person says that the complaint has been listened to. It would do a roaring business.

    8:30 PM - 4 Apr 2019
    • 13 Retweets
    • 117 Likes
    • Bart Andrew Coover Frank bg Raluca Radu India unfortuNate (dad)jokes 🧙‍♂️ Michael Pyne Armchair Colonel
    11 replies 13 retweets 117 likes
      1. Patrick McKenzie‏ @patio11 4 Apr 2019
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        “Aren’t you missing a resolution path?” See I think that is a distinct job to be done versus quite a bit of complaining.

        5 replies 1 retweet 52 likes
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      1. Chris‏ @chriskh13 4 Apr 2019
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        Replying to @patio11

        Check out http://complain.wtf  - I think it’s free and they submit the complaint on your behalf.

        0 replies 0 retweets 3 likes
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      1. John  🌈‏ @wardrox 4 Apr 2019
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        Replying to @patio11

        This exists and is a call centre.

        0 replies 0 retweets 2 likes
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      1. Taufiq Muhammadi‏ @waruboy 4 Apr 2019
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        Replying to @patio11

        isn't that what corporate twitter account is for?

        0 replies 0 retweets 1 like
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      1. Patrick Yeon‏ @patyeon 5 Apr 2019
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        Replying to @patio11

        Sounds like Hearing Aid from the 1975 novel Shockwave Rider (which has the first mention of a computer worm too, I think)

        0 replies 0 retweets 1 like
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      1. Boulder_Sherpa‏ @Boulder_Sam 4 Apr 2019
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        Replying to @patio11

        See Monty Python skit re: argument vs. quibbling.

        0 replies 0 retweets 0 likes
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      1. Teodor Zhechev‏ @tzhechev 4 Apr 2019
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        Replying to @patio11

        I'm sure Google/Facebook will be happy to buy the data too!

        0 replies 0 retweets 0 likes
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      1. Tumbleweed Tornado‏ @b11c 4 Apr 2019
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        Replying to @patio11

        pic.twitter.com/oPsSB5sLyd

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      1. Howard Hess‏ @howard_hess 5 Apr 2019
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        Replying to @patio11

        $25 for speech-to-text or chatbot?

        0 replies 0 retweets 0 likes
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      1. Johann Savalle / Yasha Solutions‏ @yashasolutions 5 Apr 2019
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        Replying to @patio11

        Isn't it how most b2c customer support work? You just pay the $50 billed through an overpriced phone number and a waiting time of 30 min

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