"If they say the name of the product wrong then you're that for the rest of the conversation. Roll with it."
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Thanks for sharing quotes from my talk!

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Thanks for the talk!
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"Don't explain them how the product works..." is coming out as my major reactionary trend. Being a cofounder and developer, I want my people to just get it, and fall in love. They admire the UI, but "what does thatbdo" kills me :)
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Agreed, but I have found the need to be diplomatic with this. I showed my product to a friend of mine, and when she couldn't figure out how to use it, she got very flustered. I had to go out of my way to reassure her that issues she had with the product were my fault, not hers.
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