We have a WOCAS (What Our Customers Are Saying) meeting every 2 weeks, where we echo exact customer words and systematically analyzed summaries to large internal audiences. Helps not-on-front-line teams understand ground truth.
#microconf @AlliBlum
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s/business/life/ is true too!
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"loosen your shoulders, tighten your feedback loops"
End of conversation
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And the military too. John Boyd theorized it was the fundamental decider of “who wins conflicts” https://en.m.wikipedia.org/wiki/OODA_loop
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Yoink! Perfect for a presentation I’m writing!
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I got extremely bad service at a Taco Bell. I tried to call the cust. Srvce # on the receipt. They don't accept calls from cell phones. I tried to report via the website contact. It asked for my birthdate. It replied I wasn't old enough to use their site. I was 56. IT is doomed
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