If I received an email from a founder or a high-status person, I’d assume it was an automated email which wouldn’t be worth responding to.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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Cancellations are a terrible metric. Instead, what you want to track are customer kudos and reccomendations of you to their peers and family. Adjust corporate efforts based on that data.
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I think it's important to track NPS + churn. 5% monthly churn seems low, but it means you'll lose almost half your customers (good post: http://bit.ly/2U6ad29 ), sometimes for boring and fixable reasons.
Good advice on how to create a stream of qualitative churn feedback.
End of conversation
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