Just used one of the new tax/etc payment ATMs at a large Japanese bank which wants to eliminate 5 minutes of human effort per payment and, while it probably should have been a web app, extraordinarily better execution than one would have seen 15 years ago.
-
-
UX: Feed in your letter from tax agency, it scans it and displays scan for your confirmation, asks you to manually key in amount, input phone number if follow up needed, put in ATM card and PIN to authorize withdraw, prints very nice receipt (including scan; bank keeps original).
Show this thread -
I will bet you any amount of money that the backend for this is a floor full of bank employees in someplace not too dissimilar to Gifu. Much more efficient to have 100 at 100% utilization in a cheap town than 5,000 at 2% utilization in every town in Japan.
Show this thread -
And yeah this is still *entirely* too much human labor by four people (taxpayer, accountant, bank employee, clerk at tax office who will inevitably review it) to do an API call but baby steps.
Show this thread
End of conversation
New conversation -
-
-
So, Minitel?
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Even in the 1980s my Japanese banks had deposit machines that could scan whatever, including bankbook—into which it would print transactional history right then and there. Always impressed me.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.