Uber Eat's experience for dealing with the 90% cases for CS is pretty slick; probably some things to fix from a UX perspective, but given ground truth "I ordered 2 X and only got one" a computer delivered refund/apology without a human ever being involved.
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Once ordered vitamins on line, the wrong ones came. Called the company, the said we'll send the right ones and yes, just keep the wrong ones. Realize now it would cost $$ to receive the wrong ones and restock them.
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Vitamins strike me as basically impossible to verify that they weren’t tampered with, like: replaced with something inert/dangerous, exposed to too hot of temperature, sneezed on, etc. Second hand vitamins seems like a PR disaster waiting to happen
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