Uber Eat's experience for dealing with the 90% cases for CS is pretty slick; probably some things to fix from a UX perspective, but given ground truth "I ordered 2 X and only got one" a computer delivered refund/apology without a human ever being involved.
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The part of this which always breaks engineers' minds when I tell them: If you received X and were dissatisfied (for prosaic reasons or "Hey I didn't order X"), for most things in the catalog, we'd refund and offer you the 3Ds: donate, destroy, or dispose of (i.e. "keep") X.
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"No ma'am, I'm not telling you that we don't want that ream of paper back; I'm just saying in light of the circumstances it would probably be better if you were to give it to someone who needed it rather than sending it to our warehouse. We've got more, you know how it is."
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