One might sensibly wonder whether there *should* be a human involved there, but fairly obvious to me that it adds no value in the instant case. Uber, Inc. knows I have $LOTS of orders with very few issues; the instant issue is a $4.50 plate of dumplings. Insta-refund + move on.
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Makes sense! Your first few refunds are automated and free. After that, you get automatically flagged.
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Regular Uber is like this too. If you request a refund for any trip that was less than $5, it is immediately granted
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Lots of thought, tech & time goes into making the support experience great. It’s a harder problem than it initially seems!
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The way of the future, soon you wont even be able to tell. What if AI inserted a delay so it seemed like a human did it :)
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You don't need an AI to have a delay. Just use setTimeout() ;)
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Opposite in India, here the policy is no refund even if the food is not delivered.pic.twitter.com/amvlJ0zY8T
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Wow, that's really bad. Did they refund you in the end?
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Had this happen to me with Uber proper too! A driver almost ran me over past their wait-time, the $5 penalty felt like an insult. My carefully worded long complaint was met with "hey, clearly this was a mistake here, let us refund you" in 2s. I was equally annoyed & perplexed!
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