Stripe's internal mailing lists may be a better repository of knowledge about the world than the university I attended. (Virtually all strategic work of the company ends up on mailing lists visible to all employees.)
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I love shipped emails, which go out to the whole company when a team completes a discrete unit of work. Topics covered include test performance, credit card decline rates, and Things Which Ruby Technically Allows But Which We Won't Anymore, For Good Reasons.
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I love our internal systems, annoyingly for the purpose of this tweet including Trade Secret Internal App (TM) which I retroactively wish I had had at every company in my career and will certainly implement at every future one, because every software company should have it.
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I like that we both have a healthy core business and can make big bets about what the future looks like, including e.g. Stripe Atlas. We care about quarter-to-quarter numbers, mostly to keep ourselves honest, but expect to hear a lot about "What does X look like in 5 years?"
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I think you'd be surprised by how much Stripe trusts its people and how much they trust each other. This is not the default mode of financial institutions or professionally-managed companies; we have it and zealously defend it.
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Trust mostly manifests as a lack of barriers-for-the-sake-of-barriers around doing interesting things, maximizing for the return on process in places where process is required, and similar.
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When I think of things I'm dissatisfied of here, it's that we're moving too slow relative to the opportunity and that sometimes we find it difficult to say things like that.
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Also, Stripe spells Internet with a lowercase i and this is *wrong*, darn it.
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I’ll probably write up more considered thoughts at some point, particularly on how I think about the tradeoff of being a founder at my own thing versus being a leaf-node employee here.
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Do you have a "highlight iframes" extension or similar installed?
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