Skip to content
By using Twitter’s services you agree to our Cookies Use. We and our partners operate globally and use cookies, including for analytics, personalisation, and ads.

This is the legacy version of twitter.com. We will be shutting it down on June 1, 2020. Please switch to a supported browser, or disable the extension which masks your browser. You can see a list of supported browsers in our Help Center.

  • Home Home Home, current page.
  • About

Saved searches

  • Remove
  • In this conversation
    Verified accountProtected Tweets @
Suggested users
  • Verified accountProtected Tweets @
  • Verified accountProtected Tweets @
  • Language: English
    • Bahasa Indonesia
    • Bahasa Melayu
    • Català
    • Čeština
    • Dansk
    • Deutsch
    • English UK
    • Español
    • Filipino
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Norsk
    • Polski
    • Português
    • Română
    • Slovenčina
    • Suomi
    • Svenska
    • Tiếng Việt
    • Türkçe
    • Ελληνικά
    • Български език
    • Русский
    • Српски
    • Українська мова
    • עִבְרִית
    • العربية
    • فارسی
    • मराठी
    • हिन्दी
    • বাংলা
    • ગુજરાતી
    • தமிழ்
    • ಕನ್ನಡ
    • ภาษาไทย
    • 한국어
    • 日本語
    • 简体中文
    • 繁體中文
  • Have an account? Log in
    Have an account?
    · Forgot password?

    New to Twitter?
    Sign up
patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

Tweets

Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

Tweets

  • © 2020 Twitter
  • About
  • Help Center
  • Terms
  • Privacy policy
  • Imprint
  • Cookies
  • Ads info
Dismiss
Previous
Next

Go to a person's profile

Saved searches

  • Remove
  • In this conversation
    Verified accountProtected Tweets @
Suggested users
  • Verified accountProtected Tweets @
  • Verified accountProtected Tweets @

Promote this Tweet

Block

  • Tweet with a location

    You can add location information to your Tweets, such as your city or precise location, from the web and via third-party applications. You always have the option to delete your Tweet location history. Learn more

    Your lists

    Create a new list


    Under 100 characters, optional

    Privacy

    Copy link to Tweet

    Embed this Tweet

    Embed this Video

    Add this Tweet to your website by copying the code below. Learn more

    Add this video to your website by copying the code below. Learn more

    Hmm, there was a problem reaching the server.

    By embedding Twitter content in your website or app, you are agreeing to the Twitter Developer Agreement and Developer Policy.

    Preview

    Why you're seeing this ad

    Log in to Twitter

    · Forgot password?
    Don't have an account? Sign up »

    Sign up for Twitter

    Not on Twitter? Sign up, tune into the things you care about, and get updates as they happen.

    Sign up
    Have an account? Log in »

    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
    India 53000 Bharti Airtel, Videocon, Reliance
    Indonesia 89887 AXIS, 3, Telkomsel, Indosat, XL Axiata
    Italy 4880804 Wind
    3424486444 Vodafone
    » See SMS short codes for other countries

    Confirmation

     

    Welcome home!

    This timeline is where you’ll spend most of your time, getting instant updates about what matters to you.

    Tweets not working for you?

    Hover over the profile pic and click the Following button to unfollow any account.

    Say a lot with a little

    When you see a Tweet you love, tap the heart — it lets the person who wrote it know you shared the love.

    Spread the word

    The fastest way to share someone else’s Tweet with your followers is with a Retweet. Tap the icon to send it instantly.

    Join the conversation

    Add your thoughts about any Tweet with a Reply. Find a topic you’re passionate about, and jump right in.

    Learn the latest

    Get instant insight into what people are talking about now.

    Get more of what you love

    Follow more accounts to get instant updates about topics you care about.

    Find what's happening

    See the latest conversations about any topic instantly.

    Never miss a Moment

    Catch up instantly on the best stories happening as they unfold.

    1. Patrick McKenzie‏ @patio11 11 Feb 2019
      • Report Tweet
      • Report NetzDG Violation

      Patrick McKenzie Retweeted justin waldron

      Two things less often known about CC issuers: 1) They’ll happily send a card to just about anywhere; a major use case is “I am traveling far from home and lost wallet so I need it tomorrow.” 2) CSR is no more than two clicks from waiving new card or shipping fee.https://twitter.com/jtwald/status/1094773769388711936 …

      Patrick McKenzie added,

      justin waldronVerified account @jtwald
      aligned company / customer incentives are the root of all great experiences. ever ask a credit card company to send you a new card? "not my billing address, but can you send it to the moon?" "no problem, it'll be there tomorrow." what about when you try to cancel the card?
      Show this thread
      1 reply 1 retweet 24 likes
      Show this thread
    2. Patrick McKenzie‏ @patio11 11 Feb 2019
      • Report Tweet
      • Report NetzDG Violation

      If you’re on a premium product they probably won’t even ask you whether to waive it; if you’re on regular ones, all you have to do is say “It would be more convenient for me if you rushed that card.” and “Can you waive the fee?”

      2 replies 0 retweets 6 likes
      Show this thread
    3. Patrick McKenzie‏ @patio11 11 Feb 2019
      • Report Tweet
      • Report NetzDG Violation

      Obviously I’m professionally biased on how awesome credit cards are these days but prior to that was a bit mind blown when BigBank said “Oh you’re in a small town in central Japan and have barely ever consumed credit? Then I guess we should get this to you via courier in 36hr.”

      3 replies 0 retweets 13 likes
      Show this thread
      Patrick McKenzie‏ @patio11 11 Feb 2019
      • Report Tweet
      • Report NetzDG Violation

      (I politely disagree that issuers will put one through a ringer if you call to cancel a card. If you’re firm about desire then call center cost minimization kicks in and you’re done in maybe 5 minutes, most in queue.)

      10:42 PM - 11 Feb 2019
      • 17 Likes
      • Jacob Aldridge justin waldron Vaibhav Mallya Kevin Cantú Adam Saleh Its burn down Matt "MSG superfan" Olson paul shinn
      3 replies 0 retweets 17 likes
        1. This Tweet is unavailable.
        2. Patrick McKenzie‏ @patio11 11 Feb 2019
          • Report Tweet
          • Report NetzDG Violation
          Replying to @YangVentures

          I mean, even simpler than that: if you don’t use the product then you’re all downside. They want people who keep them top of wallet.

          1 reply 0 retweets 1 like
        3. 1 more reply
        1. justin waldron‏Verified account @jtwald 11 Feb 2019
          • Report Tweet
          • Report NetzDG Violation
          Replying to @patio11

          I think you’re right. They make sure you don’t want to cancel in the first place via the credit score system rules. In order to have good credit, you need to maximize the number of lines of credit. In order to be financially responsible, you should minimize them. Funny system.

          0 replies 0 retweets 0 likes
          Thanks. Twitter will use this to make your timeline better. Undo
          Undo
        1. Samuel Taylor‏ @SamuelDataT 12 Feb 2019
          • Report Tweet
          • Report NetzDG Violation
          Replying to @patio11

          This matches my experience!

          0 replies 0 retweets 0 likes
          Thanks. Twitter will use this to make your timeline better. Undo
          Undo

      Loading seems to be taking a while.

      Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.

        Promoted Tweet

        false

        • © 2020 Twitter
        • About
        • Help Center
        • Terms
        • Privacy policy
        • Imprint
        • Cookies
        • Ads info