There are all sorts of professional services software for whom "Text message to a human who does all the actual software operation" is probably better than letting the end-user actually operate the software.
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Bookkeeping is in some ways a weird case, because even in those rare circumstances where I catch a bookkeeper's error, having me actually fix the error might threaten the integrity of the data more than the error itself does. The only software which legally isn't allowed Ctrl-Z.
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Do you have any previous posts or threads on bench vs xero?
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We had a few in the Stripe Atlas forums. Brief impression is that Bench is closer to having a bookkeeper do it for you and Xero is closer to a DYI option.
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