One of the fundamental challenges of customer service, particularly as the happy path in automated, is that the probability of someone having a good day *conditional on them being in a conversation with you* is low. "Their" days get worse as you get better at the business.
-
-
This phenomenon has two concrete consequences for business: 1) You're going to be encouraged by substantially everyone to let customers heavily influence your product development but *the customers who talk to you are not necessarily representative.* 2) Hug your CS team.
Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.