Interesting article about a new Japanese bank branch experience without people or paper, which seems designed to teach offline users “You could have done this online and saved a trip. Next time maybe?”https://toyokeizai.net/articles/-/263910?display=b …
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Sounds very similar to when self check-in kiosks were added at airports. For a while they had lots of staff walking people through the process, but once enough people learned to use the machines those staff weren't needed any more.
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