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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 20 Jan 2019
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      A hill I will die on: The phrase "TL;DR" is anti-intellectual and not a valuable part of Internet culture to invite into professional spaces. Try "Executive summary" or "Summary"; these produce value and don't discourage the creation of it by suggesting that folks write less.

      29 replies 102 retweets 602 likes
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    2. Patrick McKenzie‏ @patio11 20 Jan 2019
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      Concision is a property of much good writing but it doesn't just mean reducing word count, it means structuring documents to direct the appropriate amount of attention from the right readers to the important bits, appreciating the UX of screens, and respecting user attention.

      4 replies 12 retweets 83 likes
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    3. Patrick McKenzie‏ @patio11 20 Jan 2019
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      An important part of respecting user attention: if you're currently writing the canonical place to learn about FOO, it should answer all of the obvious questions about FOO, rather than forcing the user to construct answers by doing forensic research into the FOO project.

      2 replies 4 retweets 35 likes
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      Patrick McKenzie‏ @patio11 20 Jan 2019
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      And at the risk of stating the obvious, teaching coworkers to ask "What's the TL;DR on that?" is teaching them to explicitly tell colleagues "My attention is too valuable to consume your work product; repackage it for me." Consider carefully whether that is desirable.

      5:10 PM - 20 Jan 2019
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      7 replies 9 retweets 87 likes
        1. Patrick McKenzie‏ @patio11 20 Jan 2019
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          "Oh no I ask colleagues for that." Start asking for a summary, a précis, the elevator pitch version, a tweet-sized version, etc etc.

          5 replies 2 retweets 34 likes
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        1. Nathaniel Jones  🏡‏ @thenthj 23 Jan 2019
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          Replying to @patio11

          You have at least one convert; I agree and have reduced usage of this phrase to zero these past few days

          0 replies 0 retweets 2 likes
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        2. Håkon Erichsen‏ @haeric 20 Jan 2019
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          Replying to @patio11

          Isn’t it the responsibility of the communicator to optimize for the constraints of the receiver (e.g time, attention)? Adapting the communication to the audience, for best throughout and comprehension? This seems to oppose this.

          1 reply 0 retweets 1 like
        3. Håkon Erichsen‏ @haeric 20 Jan 2019
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          Replying to @haeric @patio11

          Agree on the point that length isn’t the only thing that matters, many other ways to make more easily consumable :)

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. Tom Huntington‏ @thuntin 21 Jan 2019
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          Replying to @patio11

          While TL;DR is not an elegant way to say it, this repackaging exercise is essential. I’ve worked with a lot of people at all levels who don’t understand how to distill their work into key conclusions, forcing me to do the work they should’ve done.

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        1. Gamedev, Impostor‏ @ungamedev 21 Jan 2019
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          Replying to @patio11

          @patio11 What's the Executive:Summary for↑this?

          0 replies 0 retweets 0 likes
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        2. Bruce Morgan‏ @brucemor 21 Jan 2019
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          Replying to @patio11

          At Microsoft we used to teach “precision questioning” which was basically “how to survive being brutally questioned by VPs who think their time is more important than yours”

          1 reply 0 retweets 0 likes
        3. Bruce Morgan‏ @brucemor 21 Jan 2019
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          Replying to @brucemor @patio11

          Thankfully that stopped about ten years ago. And Satya buried it further with https://www.businessinsider.com/microsoft-satya-nadella-nonviolent-communication-2018-10 …

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. Jaron‏ @Comradephate 21 Jan 2019
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          Replying to @patio11

          My attention actually *is* valuable, as I am sure yours is. I would like to be able to quickly determine if your work product is relevant to me—if it is, I will go back for details. Summarizing long emails is respectful to your coworkers.

          0 replies 0 retweets 0 likes
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