They've actually been doing this for awhile in SoCal. The experience is not great, the lines get backed up. Easier to just stockpile some Amazon packaging and do a drop off whenever you wanna return something.
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Have you read this? Great profile on their CEO and why she went for the partnership with amazon. https://www.google.com/amp/amp.timeinc.net/fortune/longform/kohls-amazon-michelle-gass-retailer …
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