Honorifics in Japanese seems confusing. Some sources say -san is personal, others indicate it’s appropriate/expected for business emails. One person complained about being addressed as -san by Americans. Any insight?
Practice in Japan and Japan-facing teams with respect to using honorifics in English is mixed. If a particular person tells you that they feel that an American using them in English is an affectation, I would strongly consider respecting that preference. No preference universal.
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(FWIW I customarily -san most of my Japanese and Japan-office coworkers in English (and anyone when speaking in Japanese in a situation where that is socioculturally appropriate) absent an explicit opt-out.)
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