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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 28 Sep 2018
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      I just found out someone has made a reactji with my face on work's Slack. The shortcode is :chargemore: I was worried about being outcompeted by coworkers but it would be really embarrassing if an emoji of me is an adequate substitute. (And for that advice it might well be!)

      2 replies 3 retweets 107 likes
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    2. Patrick McKenzie‏ @patio11 28 Sep 2018
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      I mean there were actual expensive consulting engagements which were perfectly substitutable with: A: "Should we charge more?" B: "Patio11 will certainly tell us to charge more." A: "Would we take his advice?" B: "Yes." A: "Well then let's skip straight to charging more."

      2 replies 4 retweets 34 likes
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    3. Patrick McKenzie‏ @patio11 28 Sep 2018
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      The less flippant version of this: "What is the company *really* buying?" Some people in the company strongly suspect they should charge more, but they or others are worried about downside risk on a levered, trapdoor decision. So they want(ed) an external sanity check + advice.

      1 reply 0 retweets 11 likes
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      Patrick McKenzie‏ @patio11 28 Sep 2018
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      "Advice?" Do you know what grandfathering is? Where you give existing customers their current pricing for forever and just charge the new, higher pricing on new customers? Grandfathering is a *technology.* It is a really, really simple technology; this tweet is ~all there is.

      11:18 AM - 28 Sep 2018
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      • Libby Brittain Karim distantly social in 🇦🇹 John Lee Ed Nusbaum Ray Tsaihong Girish Gupta Maxim Zaslavsky Chad Chabot the reluctant optimist
      3 replies 3 retweets 23 likes
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        2. Patrick McKenzie‏ @patio11 28 Sep 2018
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          Grandfathering effectively immediately solves the "Won't our current customers revolt if we raise prices" problem and is, perhaps surprisingly, something that many SaaS companies don't think of because they have nobody at the company whose job it is to think "How do we price?"

          3 replies 4 retweets 25 likes
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        3. Patrick McKenzie‏ @patio11 28 Sep 2018
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          There are technologies other than grandfathering. Sometimes folks assume (reasonably?) that I know more about them than they do, because I ran a boutique consultancy which worked with SaaS companies, so they'd source expertise (and implementation) where they didn't have it.

          2 replies 0 retweets 5 likes
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        4. End of conversation
        1. Ⓒhristian Ⓢauer‏ @c17r_ 28 Sep 2018
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          Replying to @patio11

          Perhaps you should talk to the @LogMeIn peeps about this idea. Their ridiculous price hikes to existing customers that I left and actively telling people to stay away!

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        1. Geert Theys‏ @toadi 28 Sep 2018
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          Replying to @patio11

          Belgian telecom providers make their packets cheaper while older customers keep paying for the older and expensive packets. How is that called?

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