Not identifying the instigating event due to “Never kick a team while they’re in an incident” rule but: * Make sure you know all the domains you own. * Make sure communications re: them are routed to right people. * Don’t use the maximally cheapskate registrar you started with.
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There’s a broader lesson, hard-learned among software people, where you really, really want to have named account representatives at core vendors even if your use of the service doesn’t appear to benefit from that at all.
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One of the key functions of having a named account rep is to signal importance internally to the operational employees of your vendor. This is useful even if you never talk to your rep ever; even if you don’t know their name.
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