Pro-tip after you read this thread: Every financial institution is aware of this sort of issue. Ask for a “desk name” or internal extension and call back via a known good number. No apology required. It doesn’t significantly inconvenience the person you’re talking to.https://twitter.com/cabel/status/1043160213635837952 …
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I learned how to write trouble tickets in a call center. Now I'm in software on the other side of the trouble tickets. You can pick up all types of skills in any role. Thx for sharing.
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Just use a local credit union. Skip the dumpster fire of a phone tree for someone who is up the street from me and answers the phone within 10 seconds of me pressing “0” BONUS: Fraudulent charges are taken care of over the phone, and are back within a half a day, at most.
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But have you seen
@BootsRiley’s Sorry To Bother You yet??Thanks. Twitter will use this to make your timeline better. UndoUndo
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interesting point about "desk names" - I work for the government (call centre) and we don't use them. I might suggest that to somebody moving forward. Thank you!
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I worked for a call center too but all I learned was people's preference for pork products.
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I paid for groceries during college by working at a call center, so I'm thinking neither of us got a degree in economics.
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