Pro-tip after you read this thread: Every financial institution is aware of this sort of issue. Ask for a “desk name” or internal extension and call back via a known good number. No apology required. It doesn’t significantly inconvenience the person you’re talking to.https://twitter.com/cabel/status/1043160213635837952 …
-
-
In other news: you’d be surprised how much mileage I got out of paying for college by working in a call center.
Show this threadThanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
I imagine you want to be careful about demonstrating too much knowledge when you're talking to the AML desk, though?
-
Yeah that has been a source of mixed results for me over the years. (I think we have chatted about this before but knowing what a Suspicious Activity Report is is sometimes considered to be reportably suspicious activity.)
- 2 more replies
New conversation -
-
-
You’re saying if you do this they won’t want to help you? You might want to redo this tweet.
-
It read to me not that they won’t want to help you, just that the frontline support people won’t want to be the ones dealing with it.
End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.