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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 21 Sep 2018
      • Report Tweet
      • Report NetzDG Violation

      Patrick McKenzie Retweeted Cabel

      Pro-tip after you read this thread: Every financial institution is aware of this sort of issue. Ask for a “desk name” or internal extension and call back via a known good number. No apology required. It doesn’t significantly inconvenience the person you’re talking to.https://twitter.com/cabel/status/1043160213635837952 …

      Patrick McKenzie added,

      CabelVerified account @cabel
      I almost just got scammed hard: a cautionary tale. So, I got a call from the 1-800 number on the back of my ATM Card: Wells Fargo. I answered, and a Fraud Department agent said my ATM card had just been used at a Target in Minnesota, was I on vacation? Ugh.
      Show this thread
      13 replies 420 retweets 681 likes
      Show this thread
    2. Patrick McKenzie‏ @patio11 21 Sep 2018
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      The other pro-tip for navigating call trees at financial institutions: call their private bank or other elite service line and say “Hey I was just talking to the Fraud Department but got disconnected; can you transfer me? James Smith was his desk name.”

      1 reply 11 retweets 67 likes
      Show this thread
      Patrick McKenzie‏ @patio11 21 Sep 2018
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      A “desk name” is a pseudonym which is sometimes per-employee, sometimes per-interaction, and sometimes shared (hence the name). For fairly understandable reasons, customer-facing folks who deal with criminals in the ordinary course of business often don’t work under real names.

      6:18 PM - 21 Sep 2018
      • 39 Retweets
      • 146 Likes
      • Eric Engeström 💙 Mario Sangiorgio Chase Hughes lel Kyle E. Mitchell Smokuba Halsey stan Jared 🇭🇰 Hoffman ✨Manic✨Pixie✨Fucboi✨ Cormac Relf
      2 replies 39 retweets 146 likes
        1. New conversation
        2. Patrick McKenzie‏ @patio11 21 Sep 2018
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          A subtext to this conversation which is totally intentional: when you demonstrate that you are extremely sophisticated about things like this you say to front end reps “I’m either in the finance industry or a fraudster so either way you DO NOT want to take this call.”

          3 replies 9 retweets 90 likes
          Show this thread
        3. Patrick McKenzie‏ @patio11 21 Sep 2018
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          In other news: you’d be surprised how much mileage I got out of paying for college by working in a call center.

          6 replies 4 retweets 126 likes
          Show this thread
        4. End of conversation
        1. New conversation
        2. thin blue geek line‏ @gthau 21 Sep 2018
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          Replying to @patio11 @SwiftOnSecurity

          1) don't answer 'private number' calls 2) telcos drop calls when they detect fake caller ID 3) If caller ID can't be vetted during routing, should still be checked against list of scammer #'s updated in real time, by customers reporting calls after hangup (app update required)

          2 replies 0 retweets 1 like
        3. Jason Rinn‏ @jrinn 21 Sep 2018
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          Replying to @gthau @patio11 @SwiftOnSecurity

          Number 1 does not work for home owners. When I hire a plumber, the actual plumber will call me from a different number than the call center I called to schedule. And I really need to take that call.

          1 reply 0 retweets 2 likes
        4. 3 more replies
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        2. Brian Armstrong  💙 🦄 @ Flutter Institute‏ @killermonk 22 Sep 2018
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          Replying to @ManzellBeezy @patio11 @SwiftOnSecurity

          I once had someone call me three time in wick succession from a number I didn't recognize. I answered, "Hi. This might be an unusual request out of the blue... Are looking to sell your property at <address>." I gave him a quote for double what I would actually sell it for...

          0 replies 0 retweets 0 likes
        3. End of conversation

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