Pro-tip after you read this thread: Every financial institution is aware of this sort of issue. Ask for a “desk name” or internal extension and call back via a known good number. No apology required. It doesn’t significantly inconvenience the person you’re talking to.https://twitter.com/cabel/status/1043160213635837952 …
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A subtext to this conversation which is totally intentional: when you demonstrate that you are extremely sophisticated about things like this you say to front end reps “I’m either in the finance industry or a fraudster so either way you DO NOT want to take this call.”
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In other news: you’d be surprised how much mileage I got out of paying for college by working in a call center.
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1) don't answer 'private number' calls 2) telcos drop calls when they detect fake caller ID 3) If caller ID can't be vetted during routing, should still be checked against list of scammer #'s updated in real time, by customers reporting calls after hangup (app update required)
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Number 1 does not work for home owners. When I hire a plumber, the actual plumber will call me from a different number than the call center I called to schedule. And I really need to take that call.
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I once had someone call me three time in wick succession from a number I didn't recognize. I answered, "Hi. This might be an unusual request out of the blue... Are looking to sell your property at <address>." I gave him a quote for double what I would actually sell it for...
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