Pro-tip after you read this thread: Every financial institution is aware of this sort of issue. Ask for a “desk name” or internal extension and call back via a known good number. No apology required. It doesn’t significantly inconvenience the person you’re talking to.https://twitter.com/cabel/status/1043160213635837952 …
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A “desk name” is a pseudonym which is sometimes per-employee, sometimes per-interaction, and sometimes shared (hence the name). For fairly understandable reasons, customer-facing folks who deal with criminals in the ordinary course of business often don’t work under real names.
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A subtext to this conversation which is totally intentional: when you demonstrate that you are extremely sophisticated about things like this you say to front end reps “I’m either in the finance industry or a fraudster so either way you DO NOT want to take this call.”
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In other news: you’d be surprised how much mileage I got out of paying for college by working in a call center.
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End of conversation
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