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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 20 Sep 2018
      • Report Tweet
      • Report NetzDG Violation

      Patrick McKenzie Retweeted Stephanie Hurlburt

      Perhaps less likely to succeed in speaking engagements, but for consulting, one of the most dollars-per-words-uttered pieces of advice I received, from @tqbf: Put "I will expense travel as per your standard policies." in all statements of work.https://twitter.com/sehurlburt/status/1042940547264995328 …

      Patrick McKenzie added,

      Stephanie Hurlburt @sehurlburt
      Negotiation tip: Friendliness and lack of friction are leverage. If you give people easy outs and are nice, often more pressure than aggression. “Great! How should I go about getting reimbursed for travel?” vs “I don’t see travel costs covered. I will not come if not offered.”
      Show this thread
      3 replies 24 retweets 163 likes
      Show this thread
    2. Patrick McKenzie‏ @patio11 20 Sep 2018
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      This puts the client on notice that the engagement contemplates travel (which is sometimes, incredibly to me at the time, news), moves it out of the rate negotiation, moves your choice of flights/hotels out of the much more consequential negotiation, and often helps client.

      1 reply 1 retweet 25 likes
      Show this thread
    3. Patrick McKenzie‏ @patio11 20 Sep 2018
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      "How?" Your client works at a company which has a travel policy. They may also have a bucket of money allocated for travel which is not the same as their bucket of money allocated for professional services on the project you're working on. This makes your travel "free" to buyer.

      2 replies 1 retweet 42 likes
      Show this thread
    4. Patrick McKenzie‏ @patio11 20 Sep 2018
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      A word on "news to the client" which is important: the client has a lot of things to worry about, like their next performance review, several projects in the air other than this one, what someone said in a meeting the other day, and life itself. Your life: not their concern.

      1 reply 2 retweets 17 likes
      Show this thread
    5. Patrick McKenzie‏ @patio11 20 Sep 2018
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      I was always *really* surprised that clients didn't always do the math "Because Patrick lives in Japan and we are in Las Francago City, Patrick will need to get on a plane incident to this engagement." but, in hindsight, it's not like they really care about your street address.

      1 reply 0 retweets 19 likes
      Show this thread
    6. Patrick McKenzie‏ @patio11 20 Sep 2018
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      They assume you just magically show up at the door, which is reasonable. And you tell them that they'll pay for that, like they do for all their employees and like all your other clients do, and that is reasonable, too.

      1 reply 0 retweets 34 likes
      Show this thread
    7. VOTE.‏ @connfishburn 20 Sep 2018
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      Replying to @patio11

      How do you reconcile a travel policy for the client at odds with your own?

      1 reply 0 retweets 0 likes
      Patrick McKenzie‏ @patio11 20 Sep 2018
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      Replying to @connfishburn

      I'm trying to imagine what the concern is here. Is it "They don't let you get Starwood points"? Then you don't get Starwood points. Is it "They book you accommodations which turn out to be unsafe?" Then you leave, get a real hotel, and client relations it over in the morning.

      6:28 PM - 20 Sep 2018
      2 replies 0 retweets 0 likes
        1. New conversation
        2. Andrew Rowley‏ @AndrewRowley10 21 Sep 2018
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          Replying to @patio11 @connfishburn

          Some companies have terrible travel policies. E.g. you will travel 5 hours, arrive for a 9am meeting, work 8 hours and travel 5 hours home same day. No, policy does not allow an overnight stay, even though the hotel is cheaper than the flight required to arrive by 9am.

          1 reply 0 retweets 0 likes
        3. Andrew Rowley‏ @AndrewRowley10 21 Sep 2018
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          Replying to @AndrewRowley10 @patio11 @connfishburn

          The ability to make rational travel choices is one of the attractions of running my own business. I guess you can book what you like and bill them as per their policy, but then maybe you need to price cheapest fare through their provider etc...

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. New conversation
        2. VOTE.‏ @connfishburn 20 Sep 2018
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          Replying to @patio11

          We fly LA-NY often, and work on the plane. We fly our people business; they sometimes don’t. We stay in a particular hotel in NY; not part of a chain.

          1 reply 0 retweets 0 likes
        3. VOTE.‏ @connfishburn 20 Sep 2018
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          Replying to @connfishburn @patio11

          Point is that sometimes you may need to build travel expense into your opex to preserve the culture of your own company while serving your clients. We are hired to help them because we are us, not them.

          0 replies 0 retweets 0 likes
        4. End of conversation

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