Tell me every automated email your business sends right now. I’m going to add five to that list. They go into prod within next week.
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Do you have written contracts? With an acceptance period? Does your acceptance mechanism default to indecision or default to acceptance? Let’s change to latter; it’s huge.
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“Client shall make a specific written objection to deliverables within N business days of delivery or they shall be deemed accepted.” Lawyer it up but that’s the business process you want.
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(Decreases by 90% the amount of time you spend chasing Jim who is out on vacation who Taro said is the decision maker with regards to UX issues who Mary said gets a veto because you shipped customer-facing features.)
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How do we position you as a boutique offering for discerning clients near the top of the market, and charge an appropriate premium for that?
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Do you have a peer group of founders? Your life will get much better once you do, particularly if there are a small set you can talk to regularly about your challenges. Find people who want the same things; predict you’ll have the average experience of this peer group.
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After years of orbiting or participating in multiple communities I can’t say this loud enough: pick your peers *very* carefully. You will discover a magic ability to reproduce their successes, failures, and issues which they complain about to their therapist/etc.
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End of conversation
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