Note that this is really "heads I lose tails I lose harder" with respect to the instant customer need here. They have an internal target, you're missing it either way, but you set up a new target where hitting it is still a miss and missing it is just a double miss.
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So what do you do as an engineering team when your sales teams want dates, and in their words “if I don’t see dates, I won’t talk about the feature to customers because it’s not real until I see dates.”?
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Then it looks like sales will have to wait until the feature is ready before they talk to customers. I suspect it's an empty threat though, because that will hurt their own numbers much more than it hurts engineering.
End of conversation
New conversation -
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Clear. Since it happened to me that some customers requested politely, was wondering what could be a nice way for not giving them a deadline. “I don’t like commit on dates as I never want to disappoint” based on your suggestion seems good. Thanks.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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