You might think that promising a reasonable date is a reasonable downsell, but it increases risk to the customer relationship without offering anything of material value to them or to you. It is never remarkable when things ship on promised schedules. It is remarkable when not.
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Estimates aren't commitments.
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Customers don't believe this. Customers will experience motivated cognition with regards to their interpretation of what "I think it is possible we could have is ready by September 21st." means.
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Patrick how would you answer to a customer asking when “will this be finished” or “an estimate on when this will be fixed”?
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Pick your favorite: "I'll ping you when it is ready." "Ask me on
$DATE and I will tell you whether it is ready or not." "It will be ready when it is ready." "I hate committing to dates in advance because some percentage of the time when I do I have to disappoint people." "Soon." - 3 more replies
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Or publish roadmaps
Thanks. Twitter will use this to make your timeline better. UndoUndo
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What do you think is best to tell customers if you wanted to give them an idea of when something is done? I struggle with figuring out what to say, without saying something that just sounds like I’m promising a date: Me: “about a few weeks from now” Them: “Sept. 19, got it”
Thanks. Twitter will use this to make your timeline better. UndoUndo
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Then how does one in services answer the question, "so when is X ready"?
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"I am sorry, but we don't have a definite date yet. We will let you know the moment we do."
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@threadreaderapp unroll pls -
Hello, the unroll you asked for: https://threadreaderapp.com/thread/1037200672737906689.html … Talk to you soon.
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