We had a 1-year contract for $2000/month and the year wasn't up and yet, somehow, the API shut down with no notice. Sorry I didn't put it in poetry.
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This is a little ironic for me, given that Stripe wouldn't be where it is today without other businesses making a bit bet by integrating it. One of Stripe's main value props is that it didn't do contracts — and yet people still adopted it because it was a compelling product.
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If Stripe shut down with 30min notice—which would have been within its rights—we'd see the same set of outraged customers and others who say "you shouldn't have trusted a startup." I'm glad that people do trust startups, because we'd have far fewer SaaS businesses if they didn't.
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I think it's weird when people use legality as a justification and argue it's a valid replacement for morality. As humans, for society to work with any decency, we're bound to act ethically & politely with each other. Laws are only there for in extremis cases, contracts included
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Can it happen that a company, for any number of reasons, is forced to shut down without having the time to warn stakeholders and clients? Sure. Is it ok because they're not bound to do so by contract/law? Absolutely not
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Kinda messed up that these decisions aren’t left to the people who would end up having to keep it running.
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