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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on Atlas. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    Patrick McKenzie‏ @patio11 30 May 2018

    Patrick McKenzie Retweeted John Sheehan

    My lowest point at which I’m truly comfortable is $49 and when I see a B2B pricing page with $29 I hear “We are uncomfortably reliant on startups with no money and not yet self-aware enough to appreciate that they will churn in 6mo when they go out of business.”https://twitter.com/johnsheehan/status/1001845905526591488 …

    Patrick McKenzie added,

    John Sheehan @johnsheehan
    Unpopular opinion: B2B software priced below $99/month is borderline insane. You should find a way to consider $99/month “low-ARPU”. Whatever your lowest tier is will likely cost you the most to support though, so make it worth it. https://twitter.com/Shpigford/status/1001840351898947584 …
    10:20 PM - 30 May 2018
    • 19 Retweets
    • 147 Likes
    • Florian Heinisch Evan Schoenbach Web Surfer 🏄🌎 Thomas K Jesse Jones Thomas Clarke lil medium David Bermejo Jason Eggers
    9 replies 19 retweets 147 likes
      1. Patrick McKenzie‏ @patio11 30 May 2018

        Sometimes it’s not being financially reliant on them; there are a lot of entrepreneurs who sweat the access question deeply or worry when the first HNer says “$49 a month for something you can approximately with 7,000 lines of shell script?!?”

        3 replies 2 retweets 52 likes
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      1. New conversation
      2. Adam Tal‏ @TalAdam 31 May 2018
        Replying to @patio11

        What about pricing low as a strategy to get conversations going and incremental validation that someone (even not long term customer) is mildly interested in taking out their credit card for the promise on the landing page? Results in case studies, recommendations, etc...

        1 reply 0 retweets 2 likes
      3. Patrick McKenzie‏ @patio11 31 May 2018
        Replying to @TalAdam

        You get better conversations, case studies, and recommendations from people who are inclined to pay the real rates!

        1 reply 0 retweets 4 likes
      4. Patrick McKenzie‏ @patio11 31 May 2018
        Replying to @patio11 @TalAdam

        If you solicit case studies from people who think $29 is a lot of money they will a) disproportionately flake out before delivering and b) deliver case studies which resonate with people who think $29 is a lot of money.

        1 reply 0 retweets 14 likes
      5. Dirk de Man‏ @dirktheman 31 May 2018
        Replying to @patio11 @TalAdam

        The old ‘pay peanuts, get monkeys’ adagium!

        0 replies 0 retweets 3 likes
      6. End of conversation
      1. New conversation
      2. Kendall Miller‏ @kendallmiller 30 May 2018
        Replying to @patio11

        Do you think the tiny-bit-less-than-the-next-major-interval pricing strategy holds up in SaaS? E.g. $49, not $50? We vacillate on whether it's still good psychology or just looks cheesy. And we're reluctant to monkey too much with pricing to run experiments.

        1 reply 0 retweets 2 likes
      3. Patrick McKenzie‏ @patio11 30 May 2018
        Replying to @kendallmiller

        I don’t have a strong preference here; experimenting on it many times in many places never produced anywhere near the improvement as “drop your lowest plan” or “double your prices.”

        3 replies 0 retweets 5 likes
      4. Kendall Miller‏ @kendallmiller 30 May 2018
        Replying to @patio11

        We're going to do a price adjust on our next major update and I'm strongly leaning towards "rounding up" the pricing (and then offering our annual discount down from that)

        0 replies 0 retweets 2 likes
      5. End of conversation
      1. New conversation
      2. Nathan Broadbent‏ @ndbroadbent 30 May 2018
        Replying to @patio11

        I needed to read these tweets! I was very tempted to drop my lowest plan back to $29. After raising my prices I was getting fewer new customers, and more people were canceling their trials. But I’ve had to do way less support for the customers that keep using the service

        2 replies 0 retweets 4 likes
      3. Nathan Broadbent‏ @ndbroadbent 31 May 2018
        Replying to @ndbroadbent @patio11

        This is helpful for figuring out the direction of my company. Bootstrapped B2B with just me: keep prices high, get a few good customers and enterprise clients. VC funded B2B/B2C: lower prices, build consumer features and integrations, hire a support team

        0 replies 0 retweets 4 likes
      4. End of conversation
      1. New conversation
      2. Bryce Adams‏ @bryceadams 31 May 2018
        Replying to @patio11

        I'd argue that it depends on the product and businesses using it. If you have a product that is valuable to small businesses (eg. $1000/m rev), a lower price can help them start and they'll pay more as they grow.

        1 reply 0 retweets 3 likes
      3. Bryce Adams‏ @bryceadams 31 May 2018
        Replying to @bryceadams @patio11

        Just speaking from personal experience and my own pricing - http://metorik.com/pricing  - I'll have some customers start at $20/mo but as they grow (thanks to the product), they're soon paying $50/mo, then $100/mo, etc.

        0 replies 0 retweets 2 likes
      4. End of conversation
      1. Adam Bardon  💫‏ @bardonadam 30 May 2018
        Replying to @patio11

        Do you have a lowest point for B2C pricing as well?

        0 replies 0 retweets 4 likes
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      1. Richard Cunningham‏ @rythie 31 May 2018
        Replying to @patio11 @jot

        I can see your point, though... Dropbox is $12.5/month, Squarespace $18/month, Buffer is $15/month - seems to work for them. I can’t see many 1-person companies getting $49/month product, but they’d get the ones I mentioned.

        0 replies 0 retweets 1 like
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      1. Carson Gibbons‏ @carsoncgibbons 31 May 2018
        Replying to @patio11

        Is the $99 monthly threshold factored into a freemium platform, a free-trial platform or none of the above?

        0 replies 0 retweets 0 likes
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      1. William Saar‏ @saarw 31 May 2018
        Replying to @patio11

        What about when you're doing per-user pricing of products you'd expect to sell to multiple users in a company? Are Survey Monkey's $32/$37 per month plans too low?

        0 replies 0 retweets 0 likes
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