Passpack

Service requests via social media are given lower priority than tickets opened with our support team. You can email them directly at support@passpack.com for assistance. We thank you for your patience. Passpack Team

As a result of these changes, the UI will look slightly different when you next log in. The layout, however, will remain roughly the same.

We don't anticipate any more downtime. We will be doing a post mortem once we have worked through these issues, and then we'll be able to provide more details about what happened and how we will prevent it from being an issue going forward.

--Dashboard and Messaging have been disabled for the moment --Passpack v8 is working on Safari 12 but may not work on older versions --Passpack v8 will not currently work correctly on mobile We will deploy fixes for these items over the next couple of days.

You may need to clear your Local DB if your passwords do not load the firsttime you sign into your account. Please see the attached screenshots which will show you exactly where the Local DB reset button is located. A few other issues that will be fixed as quickly as possible:

We experienced an issue where users' data was/is not loading into their local browser database properly after the weekend's upgrade. We have now deployed a patch to the servers that should fix the issue.

We don't anticipate any more downtime. We here at Passpack would like to extend our sincere apologizes for the inconvenience you’ve been caused as a result of the v8 system down time during this update. We thank you for being patient with us.

There are a few known issues that will be fixed as quickly as possible: · Dashboards/Messaging are currently unavailable, they are disabled until the system is stable. · Passpack v8 may not work correctly on mobile or Safari, we'll deploy fixes for these over the next few days.

You'll need to refresh your browser after logging into your account. If after doing so, you still continue to experience login issues, please notify us by opening a help ticket- please provide the browser/version you are using as it appears this issue can be browser specific.

We had a problem affecting many users yesterday and today where their data, as a result of yesterday's upgrade, would not load into their local browser database properly. Users should now be able to access their accounts.

The v8 system is back online. Thank you for your patience. If you experience any issue with login, please open a help ticket with support@passpack.com.

We have re-routed and Comcast users should now be able to access the service. Thank you for your patience.

Connecting to Passpack via Comcast may experience connectivity problems or slowdowns. https://blog.passpack.com/2017/11/06/slow-connectivity-for-comcast-users/ …

We are performing maintenance today 9/5/17 10AM - 2PM PST. This includes branding and layout. https://blog.passpack.com/2017/09/05/site-updates/ …

Prepping for deployment of new version-part of site was blocked by new config for approx 10 mins. Refresh & all should be good.

Landing page is down, but main application is accessible. Working to restore, should be up shortly.

We are aware of a limited outage, site is accessible now. We are investigating and will update when we have more info.