@YTCreators my subscribers are not receiving the notifications regarding the last video we published! They of course clicked on the notification bell, so can you please fix this problem? It would be amazing, thanks! 
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Replying to @oureyesyoureyes
Just to confirm, are your subs reporting that they aren't receiving desktop, mobile or email notifications (or all of the above)? Also, you can check if you've selected "Notify subscribers" under advanced settings before publishing the videos. Keep us posted.
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Replying to @TeamYouTube
Sorry, i delete whay i said! It's checked, so i think it works, but i received already two comments privately where two subscribers tell me they didn't receive the notification, so that's why i'm saying this. Anyway, thanks for the clarification and for the info!!!
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Replying to @oureyesyoureyes
Thanks for letting us know. Give us a shout if you have any other questions in the future.
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Replying to @TeamYouTube
I confirm that many of our subscribers didn't receive yesterday's notification (mobile phones and also email) regarding our video! We really hope this doesn't happen again, because our subscribers wait almost everyday to watch our videos, so we don't want to disappoint them :)
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Replying to @oureyesyoureyes
Noted. Could you let us know if this is happening for desktop, mobile or email notifications (or all of the above)? Also, is this happening with *all* notifications or just certain types? Appreciate the additional info.
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Replying to @TeamYouTube
Just our last two video notifications. It happened through mobile phones and mails :) Thanks for your kindness and help!
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Replying to @oureyesyoureyes
Thanks for confirming. Could you ask your subs to check their app and device level settings with these steps: https://yt.be/help/abj4 ? Let us know if this helps.
1 reply 0 retweets 1 like
I'll keep you posted regarding this situation because tomorrow we'll upload another video on our channel :) thanks
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