Spending my evening arguing with HMRC phoneline bot because it doesn't understand my accent is for sure my new definition of "fun evening" >_<
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30 minutes into listening to generic music and bot telling me someone will speak to me shortly I abandoned hope. There’s noone on the other end, right bot? You destroyed the humanity and pretend there are some alive, not overtaken by your... I’ll go and chill for tonight
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So seems like calling between 8 and 9 am was best spot! They instantly answered the phone and sorted me in a matter of seconds. Lady was very nice and answered my every dumb question. This is the best experience with tax people I had in whole of my life 
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Yay!! Yeah once you actually get someone they're great.
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So much yes! Didn’t have to repeat any of my issues, she instantly knew what was wrong and talked me through what happened and how she’ll fix it.
End of conversation
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Unless you ring really early, it's a minimum of a 45 minute wait on hold (in my professional experience)
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