After 2 weeks of @bt_uk not even trying to provide service I paid for I switched for @virginmedia who were lovely and fit me in very last moment for 1st of April. Until then, no internet sadly :/
Good thing though I’ll have triple the speed than BT had, and for cheaper price 
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but I’m glad you’re getting it resolved by switching over and getting a better deal out of it. 
I’ve been with BT Broadband for several years now with no major issues but I guess I’ve just been lucky. 
I hope to be back soon