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Hi Ophelia, can I just get you to confirm that the acc is with BT or with is it with Virgin at the moment? ^Alannah
With you as we’re STILL waiting for a call about resolution. You again said it’ll take up to 48h, and its bern over that and no call or no nothing.
I am really sorry about this. I have just been in touch with the team that are dealing with this case for you and have asked that they get in touch with you urgently to advise what the next steps are here. ^Neil G
Still nobody called or got in touch with us. Why you keep on lying? Why is it that its your fault and you tell us you’ll call, but I wnd up chasing you daily for grains of information? Can you treat your customer properly at all? Or is it a skill you never learned.
So sorry about this can you pop me over a DM with the full name, address and acc num so we can have a look at what is happening? ^Alannah
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but I’m glad you’re getting it resolved by switching over and getting a better deal out of it. 
I’ve been with BT Broadband for several years now with no major issues but I guess I’ve just been lucky. 
I hope to be back soon