OpheliaNoir

Really REALLY disappointed with @bt_uk . Were supposed to have internet last week - nobody showed up. Rescheduled without notifying us for Monday. Man comes today to tell me BT sold us a line we can’t use And I wont have internet for another 2 weeks. 0/10 experience.

Oh damn, BT really need to stop messing people about.

Last time we had faulty hub and they wouldnt admit it. Only when we said we’re leaving them (as contract was over) they decided to “gift us” a new one. Worst customer experience ever, they simply do not care.

We had a similar issue with ours! Said "oh no, it's a problem with your line" (we've had 2 line engineers out both say line is perfect), and FINALLY get a broadband engineer out, he swaps the router and lo and behold, it's working fine. If we had any other option we'd take it.

Same. Actually about to call Virgin and see if they can do something about it.

I'm really sorry we've let you down. I'm not sure what the engineer means by we've sold you a line that you can't use. When we place an order, we check for active lines to your property. Is there a team looking into this for you? ^LauraG

Basically you sold us the 5G? line, but iur house is too far from your box, and we get no signal. Apparently, its a common issue in the area with you guys, and we’re not the first ones to have this. Suggested fix was to get slower line, but that means waiting for weeks again

I'm unsure what you mean as 5G is a mobile service. Do you mean that we are not able to supply high speed broadband due to your distance from the exchange? ^Kevin