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I'm really sorry we've let you down. I'm not sure what the engineer means by we've sold you a line that you can't use. When we place an order, we check for active lines to your property. Is there a team looking into this for you? ^LauraG
Basically you sold us the 5G? line, but iur house is too far from your box, and we get no signal. Apparently, its a common issue in the area with you guys, and we’re not the first ones to have this. Suggested fix was to get slower line, but that means waiting for weeks again
I'm unsure what you mean as 5G is a mobile service. Do you mean that we are not able to supply high speed broadband due to your distance from the exchange? ^Kevin
And the thing is, your sales people said it’s ok distance wise, billed us, and now we can’t have it. It’s been 2 weeks since we called you guys, we even called you before we moved to a new place lol
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And I wont have internet for another 2 weeks.
0/10 experience.
