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We had a similar issue with ours! Said "oh no, it's a problem with your line" (we've had 2 line engineers out both say line is perfect), and FINALLY get a broadband engineer out, he swaps the router and lo and behold, it's working fine. If we had any other option we'd take it.
Same. Actually about to call Virgin and see if they can do something about it.
My 2c. EE. They've been bloody fantastic. 2 years on, not a single issue.
We’re using EE for our phone and it’s been 
Unfortunately they are not hooked up here, otherwise I wouldn’t even touch the hot garbage we have rn
I'm really sorry we've let you down. I'm not sure what the engineer means by we've sold you a line that you can't use. When we place an order, we check for active lines to your property. Is there a team looking into this for you? ^LauraG
Basically you sold us the 5G? line, but iur house is too far from your box, and we get no signal. Apparently, its a common issue in the area with you guys, and we’re not the first ones to have this. Suggested fix was to get slower line, but that means waiting for weeks again
We are one of the unlucky ones in that Virgin is not available in our area. The minute it is, we're switching. Literally had nothing but problems with BT in the 3 properties I've previously been in.
We have cables for @virginmedia already in the house. Though we’d heard latency stories regarding them. Would love to hear your opinion Ash!
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And I wont have internet for another 2 weeks.
0/10 experience.
