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Oh damn, BT really need to stop messing people about.
Last time we had faulty hub and they wouldnt admit it. Only when we said we’re leaving them (as contract was over) they decided to “gift us” a new one. Worst customer experience ever, they simply do not care.
We had a similar issue with ours! Said "oh no, it's a problem with your line" (we've had 2 line engineers out both say line is perfect), and FINALLY get a broadband engineer out, he swaps the router and lo and behold, it's working fine. If we had any other option we'd take it.
Same. Actually about to call Virgin and see if they can do something about it.
Reminds me of a fault I had, upload speed dropped to less than 0.8kbps (not even email), bt said system showed no fault as dl speed was fine, I insisted on an engineer being told I'd be billed if no fault found, there was one - bt's system doesn't check upload speeds for faults.
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And I wont have internet for another 2 weeks.
0/10 experience.
