We'd like to help. What device are you on? Also, are you able to change the resolution settings manually? Share more info and a few screenshots for us to look into this.
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I’m on a laptop. I’m trying manually to change the resolution but even tho it says I changed it, it’s stays on 4K and the video won’t load. It’s on several channels.pic.twitter.com/3XDuPT6pPG
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