Thanks for reaching out. You can definitely appeal if you believe the claim you received was in error. Also, here's more info on how to dispute a Content ID claim: https://goo.gl/p4untd . Hope this helps.
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I don't know if I'm misunderstanding you or the other way around. There is no claim against us. I made the claim on the behalf of my client (Who created the content). YouTube basically gave me a link to retract our claim instead of help.
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