Related: What's a polite but still effective way of saying "if you had read the README you'd know how to build my software, and you'd know that we have four dedicated comm channels for you to choose from for user support questions, and my private email fucking ain't one of them!"https://twitter.com/FairyPlantMuva/status/1156280641308090368 …
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"[name] is currently out of office for vacation. Please see the readme or the support channels listed in it if you're having difficulty with my software."
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Omg this is brilliant.
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it is! i('d) ignore them if the proper communication path is clear or refer them to those if not. i deem communication skills one thing you have to learn at uni at the latest ;)
Thanks. Twitter will use this to make your timeline better. UndoUndo
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I have a prepared reply. "You've contacted me in private, which honors me, but please refer to <mailing list> for discussions and usage assistance. I can't, for temporal reasons, afford to offer unpaid support over private channels. If you need confidentiality, we can set up…"
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(that's what I use for my academic address; for my private private email, I choose to ignore, help or send a similar reply with emphasis on the "we can set up a consultation contract at reasonable hourly rates", depending on the seriousness and effort the sender put in.)
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