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The megacorporations have nice "chicks" or otherwise beauties at their reception desks, full time paid Public Relations/propaganda employees on their payroll, and yet they can't hire some tech student to pick up bug reports from social media hints. That's a matter of attitude!
Yes, SR = Service Request. Usually you have to debate with a support engineer for a week or so until you have convinced them that there's a bug in the software. Then they will create a CR (Change Request) internally.
Maybe 3-18 months later the CR gets closed with "fixed in <release ~6 months away>". But sometimes the release comes out and the bug is still there. Then you have to reopen the SR and back to start. It can take years to get a bug fixed.
With VlogHammer some bugs are triggered by 1 in 10 test cases. Others by 1 in 20000. Until they fix the 1 in 10 cases the 1 in 20000 will just be invisible in the noise. At this rate I will have vivado bug reports for many years to come, even if they don't add any new bugs.
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