I'm at the dentist and the receptionist is shouting at a parent over the phone: their kid is in pain and they missed their appointment. So much sarcasm/aggression just because they missed an appt? Jeez. I'm so disgusted — other patients in the waiting room feel as appalled as me.
My bad experiences with GP receptionists and even some nurses being heartless, judgmental, prying, didn't involve me ever missing an appointment sadly — just me being a chronically ill young woman who isn't originally from the UK.