People are very bad at understanding the difference between "should do" and "would benefit from doing".
"must" is more normally normative, even though they overlap in meaning obviously. I tend to use "should do" more
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Yeah,
@robsmallshire pointed out that https://www.ietf.org/rfc/rfc2119.txt is actually a pretty good guide to levels here. - 9 more replies
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I think should is still normative though: It expresses that it would be a good idea, but stops short of prescription
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probabilistically, like "do you have x?" "we should do" to mean we might.

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very British
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