Am bookmarking this for the next time I need a pithy metaphor for the NSS. "How a longer walk to baggage reclaim cut complaints"https://www.theguardian.com/lifeandstyle/2018/sep/07/how-to-beat-bottlenecks-oliver-burkeman …
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Not literally a longer walk to see the doctor, and not deliberately, but a longer wait to get into their waiting room. I'm still angry that my dad had to wait so long to get his cataracts fixed that he lost his last year of being able to read books before his retinas got too bad
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